Returns and Exchanges

Exchanges, Returns and Refunds

 Returns/Exchange

 We understand sometimes things don’t work out. You have 14 days from the date you receive your item/s to return or exchange your item. The return policy will only apply to items received within this time.

Kindly repackage the items and send to the following address:

1 Rowton Heath, Oakhill

Milton Keynes, MK5 6NA

Buckinghamshire, UK

Inform us at info@threadpalettelondon.com about your return/exchange or if you have any questions or concerns.

 For an exchange of size indicate the size you want instead. If the size is not available we will refund you the amount for the item.

 If you wish to exchange your item for another model or colour, the item needs to be returned. Then place a new order for the new item.

Conditions for return or exchange

  • All items being returned or exchanged must be in the original condition in which you received them. Items must be unworn, unwashed, tags still attached, not damaged and preferably in original packaging.
  • The original purchase receipt must be sent back with the item/s
  • Items that are excluded from returns are the following:
  • made to order
  • items relating to health and hygiene such as swim wear, head gear and scarves.
  • Please note that the acceptance of the return of a product for refund or exchange is in our absolute and sole discretion.

 Refund

 Once the returned items are received, the refund will be processed within 3 to 12 business days. Once the condition of the returned items has been inspected and approved for refund, we will notify you by email. The refund will be made using the same payment method used to purchase the item.